Corporate Documents
Access instructions, schedules, procedures, and
customer feedback tools related to our laboratory services securely and quickly from a single point.
Review Decision Rule Instruction document
Decision Rule Instruction
Review in detail the decision rule, statement of conformity, and fundamental principles applied in evaluating measurement and analysis results.
Review Sample Control Schedule document
Sample Control Schedule
Examine the technical conditions and control criteria considered during the acceptance, verification, and recording phases of samples arriving at the laboratory.
Go to Customer Satisfaction Survey page
Customer Satisfaction Survey
Share your evaluations regarding our service processes and help us continuously improve our service quality.
Review Customer Complaint and Appeal Procedure document
Customer Complaint and Appeal Procedure
Review the procedure detailing how customer complaints, objections, and feedback regarding our services are evaluated impartially and systematically.